SEPANG – Malaysia Airports Holdings Berhad (MAHB) assured passengers in a statement that its technical team is now in the midst of stabilising the critical passenger-facing systems at both terminals of the Kuala Lumpur International Airport (KLIA). All relevant stakeholders such as the Civil Aviation Authority Malaysia (CAAM) and also the representatives of airlines operating at KUL, including the Chairman of the Airline Operators Committee (AOC) have been briefed on the latest progress updates and mitigation plans.
MAHB issued an apology for the inconvenience caused to passengers due to the disruption and assured that no efforts are sparred to provide assistance to passengers and airlines. While the systems are being stabilised, a team of 500 staff have been deployed to assist passengers on the ground.
It is noted that the critical passenger-facing systems at Kuala Lumpur International Airport second terminal, klia2 including the Flight Information Display System (FIDS) are now fully functioning. As at 10.30am today, a total of 20 departing flights at KLIA Main terminal has been delayed.
The country’s biggest airport operator advised travellers flying out of KLIA to be at their respective terminals at least four hours ahead of departure to avoid missing their flights.
MAHB encouraged passengers to get more information from Malaysia Airport’s social media feeds and to check-in via the respective airlines’ mobile app or website.
MAHB will be issuing further updates on the situation either through its social media platforms or news releases.
Passengers are also advised to contact the friendly Airport CARE Ambassadors or contact 03-8776 2000 if they require more information regarding flight details.
MAHB's social media platforms:
Picture credit - Sepura